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Privacy Policy

Last updated: June 2026

1. Introduction

PillarWise respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Business name
  • Account information
  • Uploaded training documents
  • Employee names and training records
  • Quiz results and completion history
  • Technical information such as browser type, IP address and device information

3. How We Use Your Information

We use your information to:

  • Provide the PillarWise platform.
  • Create and manage workspaces.
  • Generate AI-powered training content.
  • Track employee training progress.
  • Improve our services.
  • Provide customer support.
  • Process subscription payments.

4. AI Processing

Uploaded documents may be securely processed using third-party AI providers to generate quizzes, summaries, training modules and assistant responses. We only use trusted providers and do not sell your data.

5. Data Security

We take reasonable technical and organisational measures to protect customer information. While we strive to keep your data secure, no online service can guarantee absolute security.

6. Sharing Information

We do not sell customer information. Information may be shared only with trusted service providers that help us operate PillarWise, such as cloud hosting, authentication, payment processing and AI services.

7. Data Retention

We retain customer information while your account remains active. Following account closure, information may be retained for legal, security or operational purposes before being securely deleted.

8. Your Rights

Depending on applicable law, you may request access to, correction, export or deletion of your personal information.

9. Cookies

PillarWise may use cookies and similar technologies to maintain sessions, improve performance and understand how the platform is used.

10. Contact

If you have any questions regarding this Privacy Policy, please contact us at:

support@pillarwise.com.au
Sydney, NSW, Australia